HELP CENTER
Support
Tell us what happened and include the property address or account email when relevant. Do not send card numbers, passwords, or other sensitive credentials.
Last updated August 20, 2026SELF-SERVICE HELP
Learn how to use the system.
Follow step-by-step guides for analyzing a deal, editing saved information, recording verified outcomes, understanding the Accuracy tab, creating Deal Proof Packets, managing the pipeline, reviewing customer financials, and granting Team admin access.
Account and sign-in
On the NexGen welcome page, choose Continue with Google. ChatGPT securely completes the Google sign-in and returns you to your NexGen account. NexGen never receives or stores your Google password. If you cannot sign in, use the account-recovery options provided by ChatGPT; NexGen support cannot see or reset your password.
Billing and cancellation
Open Plans & billing inside NexGen. Choose Payment methods & receipts for the secure Stripe portal, or Manage membership to pause one billing cycle, use an available one-month discount, or schedule cancellation at the end of the current billing period.
Analysis support
Include the property address, the time the analysis was run, and a screenshot or description of the unexpected result. Always verify investment decisions independently; support can investigate the software but cannot provide an appraisal or guarantee a deal outcome.
Account and data deletion
Email an account and data deletion request from the address connected to your NexGen account. We may ask you to confirm the request before deletion. Certain billing, legal, fraud-prevention, or security records may need to be retained.